• General 04.05.2017 Comments Off on The Exagon

    However, the expectations of the efficiency improvements in the current ITSM barometer are slightly declining. So, the circle of those who see untapped performance potential of 25 percent or more has declined from 51 percent in 2008 to 36 percent this year. For this, but grew the Group of users with optimization expectations in the range of 20 percent to 7 percent. The Exagon consultant sees first noticeable effects of the measures in recent years. Under most conditions PCRM would agree. Where were introduced first ITIL processes and other projects to improve performance, inevitably the improvement reduced”Fremmer discusses this shift.

    However, is IT service management for him not in the green zone yet. The trends are generally positive, because ITSM has found wider acceptance as a discipline and officials now see a growing understanding. Nevertheless, still a big gap between the now achieved gapes Fremmer problematizes is status and the unchanged still higher requirements”. Especially the strategic elements come in the specific orientation of the companies often still too short.” About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. Thereby, the Exagon performance portfolio includes consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71


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